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Girls’ School

Student Welfare

At Newlands, we place great value on the well-being of our pupils.  Students are supported with any emotional, mental health, disability and health related issues that they may encounter at school.  Our staff are experienced and take a holistic and multi-disciplinary approach, to ensure that pupils get the best help and advice possible.

Form Tutors

Students have contact with their Form Tutors weekly; they are a good point of contact for any questions or issues, and will do their best to resolve a problem or signpost further help. Pupils have regular Academic and Personal Mentoring meetings with their tutors, ensuring their pastoral needs are met.  This is also an opportunity to refer students elsewhere if additional support is required.  

Heads of Year

The Heads of Year take on the role of overseeing the welfare of each year group, so that their development is supported at every level. They can help with academic concerns, emotional worries, friendship issues and general well-being.

Student Focus Centre

All Newlands pupils are able to access support and guidance through the Student Focus Centre (SFC). The Student Focus Centre promotes positive mental and emotional well-being to help everyone develop into confident and ambitious young people.  Anyone visiting the SFC will have access to a confidential and non-judgemental space, offering practical Solution Focus support and signposting to specialist advice and services if required.  During the current lockdown, the SFC will continue to support pupils whilst working remotely from home, via Teams or a telephone call.  If a pupil would like to speak to a member of the SFC, they should email and one of the team will get in touch.


Newlands works closely with Number 22 Counselling Service in Marlow Road.  A qualified counsellor from Number 22 runs regular groups, which offer pupils a safe and confidential space to discuss any issue that is worrying them and in turn, help one another.

Our volunteer counsellor provides one to one support for up to a maximum of 10 sessions.

Learning Mentor

Our Learning Mentor works with students from Years 7-11.  Heads of Year refer students to the Learning Mentor who will carry out an initial assessment to identify the area of need and then assist pupils individually, in groups or in the classroom, helping with issues such as organisation, homework and revision strategies.  During the current lockdown, whilst pupils are working remotely from home, the Learning Mentor is still able to offer support via Teams or a telephone call.  If any pupil would like some advice or support with their learning, they should email who will then get in touch.

Sixth Form Learning Mentor

The Sixth Form Learning Mentor works with Year 12 and 13 students, helping them to develop both their academic and interpersonal skills.  The role involves both group and individual mentoring, which is designed to strengthen independent learning, as well as raising the aspirations of students by encouraging their progression into Higher Education, training or employment.  While students are learning remotely, the Sixth Form Team has established a ‘Sixth Form Support Hub’ on Teams where information and resources can be shared, and students can ask questions and raise concerns.  Resources to support student wellbeing have been uploaded to the Sixth Form section of the website, and will be shared via email on a regular basis.


Should students feel ill or have an accident requiring medical attention during a lesson, the teacher will send them to the Front Office, with a note in their planner. Another pupil will always escort them.  The member of staff on duty will note the pupil’s name and Form, the teacher who sent them, their symptoms and any treatment administered. The pupil will be allowed to rest in the Medical Room for 15 minutes, and then encouraged to go back to their lesson.   If they is are still unwell after a further 15 minutes, the pupil’s first priority contact will be notified.  A record is kept if the pupil returned to lessons or was collected.

School Nurse

Should pupils or parents require support from the school nurse, please contact either the form tutor or Head of Year who will make the necessary arrangements. This is a confidential service offered on a case-by-case basis.

Further Opportunities For Development

Our school Library has a wealth of books and is a quiet space for students to go at break and lunch times. There are also opportunities to volunteer in the Library as one of our Student Librarians and get involved with charity events, which can help build confidence and self-esteem.


  • Newlands is committed to ensuring the welfare of our students and require all staff, volunteers and visitors to share this commitment.  All Safeguarding and Child Protection issues are taken very seriously.  
  • We work closely with relevant support services, including those agencies involved in safeguarding children who may be experiencing or at risk of significant harm. We also strive to identify quickly any families who may benefit from Early Help intervention.
  • The school will not tolerate any discriminatory, rude, aggressive or threatening behaviour towards any staff, students or members of our wider community.
  • Newlands promotes a caring, safe and positive school environment

Further Help and Guidance

Helping children and young people to manage anxiety

Five Ways to Wellbeing

10 Top Tips Parent Resource - This resource is designed to offer practical advice on how parents can        safeguard their mental health and promote their wellbeing.


Kooth - Free, safe and anonymous online support for young people





Mind - provide advice and support to empower anyone experiencing a mental health problem.

0300 123 3393



Bullybusters - anti bullying project, can provide helpful tips so you can try and stop the bullying from happening.


0800 169 6928



Heads Together - a mental health initiative, which combines a campaign to tackle stigma and change the conversation on mental health with fundraising for a series of innovative new mental health services.


SHOUT to 85258


Muslim Youth Helpline - provides pioneering faith and culturally sensitive services to Muslim youth in the UK.

0808 808 2008

07860 022811




Young Minds – making sure all young people get the best mental health support and have the resilience to overcome life’s challenges.

0808 802 5544



Winston’s Wish –Supporting children and young people after the death of a parent or sibling.


0808 802 0021



Papyrus – Prevention of suicide in young people


0800 068 4141

07860 039967


Beat – helping people of all ages to overcome eating disorders.


0808 801 0677

0808 801 0711

0808 801 0811



NACOA – Support for the children of alcoholics.


0800 358 3456



Mermaids - Reduce isolation and loneliness for gender variant and transgender children, young people and their families.


0844 334 0550




National Self Harm Network – A forum to support individuals who self-harm and their families to reduce emotional distress and improve their quality of life





Childline – National support  for children and young people on a wide range of topics.


0800 1111


Berkshire CAMHs - – (Self-referral) Child and Adolescent Mental Health Service (CAMHS) provides support, advice, guidance and treatment for children and young people with severe or moderate mental health difficulties.


0300 365 1234



AnDY Clinic - assesses and treat young people for anxiety and depression disorders. Cannot self-refer; needs to be through CAMHS.




Number 22 – 01628 636661 counselling for adults and young people. Clients can refer themselves or be referred by doctors, mental health teams, social workers and teachers.


01628 636661



Samaritans - You can get in touch about anything that’s troubling you, no matter how large or small the issue feels.


116 123



Students Against Depression - offering advice, information and guidance to those affected by low mood, depression and suicidal thinking.